Expert automotive advice, just a phone call away

My Auto Expert™ is a phone service that provides access to ASE Certified Automotive Technicians. Our expert, unbiased, and independent technicians offer general and emergency advice. My Auto Expert ASE Certified Automotive Technicans utilize automotive expertise as well as industry leading tools to assist you with questions related to your vehicle or a vehicle you are driving, including rental cars.

Your benefits include access to the following services:

My Auto Expert™ Shop Locator

When a repair is needed, My Auto Expert will direct you to a nationally affiliated repair facility.

12-Month/12,000-Mile Nationwide Warranty

When repairs or services are performed by a My Auto Expert network facility, you will receive a minimum 12-Month/12,000-mile parts and labor warranty on covered repairs or services.

Validation & Second Opinions

Technicians validate the diagnosis and recommend repairs. They will speak with you directly regarding your concerns, speak with the repair facility to review the diagnosis, and provide expertise about the proposed work.

Repair Cost Estimator

If you question an estimate quoted by a mechanic, we will analyze your estimate using the most current labor rates and parts costs in your region.

Mechanical Diagnosis

My Auto Expert technicians will help determine the issues with your vehicle. If unable to provide a diagnosis, they will provide information that may be helpful to a repair shop.

Technical Assistance

Technicians will answer questions and provide guidance on vehicle features and basic “owner’s manual” maintenance. They can also connect you with a Roadside Assistance provider if you are stranded due to a mechanical failure.

Limitations

• This service only provides advice based upon the information you provide.
• To be eligible for the 12-Month/12,000-Mile Nationwide Warranty you must:
  • Go to one of the My Auto Expert network facilities to which you were referred.
  • Have covered repairs or services performed (certain repairs and services are not covered*).
  • Retain your original invoice for the repairs to your vehicle.
  • This Warranty is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle from you during the term of the warranty.
  • Please see the terms and conditions of the warranty statement for complete details.
• My Auto Expert in no way guarantees the integrity of the actual repair work performed.
• This service is not transferable.
• This service is limited to personal-use vehicles, and all commercial-use vehicles are excluded.

General

1. My Auto Expert provides information and advice about mechanical repairs and services base upon information provided by you, and in no way makes any representations or guarantees regarding the work that has been or will be performed on your vehicle. No estimates, repairs or services are warranted by My Auto Expert.
2. My Auto Expert is a service of Sonsio Administrative Services, Inc. (“Sonsio”).
3. The 12-Month/12,000-Mile Nationwide Warranty is made by the Independent Repair Facility (“Facility”) who is so named on the original repair order, and who performed the service/repairs on your vehicle. This warranty is not a warranty by Sonsio Administrative Services, Inc., it’s affiliates, subsidiaries or any of their employees, or member companies. In addition, Sonsio serves as the warranty administrator (“Warranty Administrator”) only.
4. The terms and conditions outlined herein are the full and complete agreement between the parties. No oral representations should be relied upon, including any oral statements of the repairing shop.
5. Sonsio may delegate the performance of its duties and obligations and assign its rights and benefits hereunder.
6. Neither Sonsio nor My Auto Expert assumes any obligation or responsibility with regard to the vehicle.
7. Neither Sonsio nor My Auto Expert assumes nor authorizes anyone to assume additional liability on its behalf.