My Auto Expert™ is a phone service that provides access to ASE Certified Automotive Technicians. Our expert, unbiased, and independent technicians offer general and emergency advice. My Auto Expert ASE Certified Automotive Technicans utilize automotive expertise as well as industry leading tools to assist you with questions related to your vehicle or a vehicle you are driving, including rental cars.
When a repair is needed, My Auto Expert will direct you to a nationally affiliated repair facility.
When repairs or services are performed by a My Auto Expert network facility, you will receive a minimum 12-Month/12,000-mile parts and labor warranty on covered repairs or services.
Technicians validate the diagnosis and recommend repairs. They will speak with you directly regarding your concerns, speak with the repair facility to review the diagnosis, and provide expertise about the proposed work.
If you question an estimate quoted by a mechanic, we will analyze your estimate using the most current labor rates and parts costs in your region.
My Auto Expert technicians will help determine the issues with your vehicle. If unable to provide a diagnosis, they will provide information that may be helpful to a repair shop.
Technicians will answer questions and provide guidance on vehicle features and basic “owner’s manual” maintenance. They can also connect you with a Roadside Assistance provider if you are stranded due to a mechanical failure.